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TERMS AND CONDITIONS
- Sales order/Invoice copy/Delivery order to be produced for any kind of refund. Exchange/return will be accepted within 14 days of purchase if following conditions and maintained.
- items are in original condition with original packing
- Original sales order/Delivery note/Invoice to be presented
- No exchange or return for SPECIAL ORDERS
- Free delivery for purchase worth 7500 AED and above to RAK, Abu Dhabi, Fujairah, Al Ain & Um-Al-Quwain. Anything below the mentioned purchase amount will be charged at 300AED.
- Express delivery will be between 2-4 working days at the cost of 100 AED and standard delivery 5-7 working days with no extra charge.
- Customers need to arrange forklift and labor to off load the material (If required).
- Claims will not be accepted once client/client representative signed delivery note.
- Warranty of any purchase will differ from item to item.
- Delivery time is 12 weeks for non-available items unless specified on sales order.
- Casa Milano offer free technician visits for supervision (no installation) when required according to available schedule.
- Casa Milano can keep items purchased in warehouse for Maximum of 6 months from purchase date, after this period storage charge will be applied AED 500 or 1% of order value whichever is higher.
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