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Shipping Policy
Get information on delivery schedules and shipping charges.
However, we encourage you to check the product for damages as soon as we make the delivery. Please check for all the following items when the product is delivered to you:
Here’s how your shipping charges will work:
Delivery Charges
Your delivery charges will depend on the products and location of your order. These charges will be displayed during the checkout process.| Shipping Type | Order Value | Shipping Charge | Cash on Delivery Charge |
|---|---|---|---|
| Standard delivery | Equal or below AED 40/- | AED 40 | AED 20 |
| Standard delivery | Less than AED 200/- | AED 10 | AED 20 |
| Standard delivery | More than AED 200/- | FREE | AED 20 |
| Non Service area | Above AED 500/- | FREE | AED 20 |
Frequently asked questions
- Do you ship to my city and location?
We deliver across the UAE except for the free zone and some non-service areas delivery may takes 7-15 working days. View Remote & Non Service Area List of UAE - I placed my order today. When will it be delivered?
We offer 48 hour delivery on purchases above AED 1999 and till 4 pm. This may vary based on the products you have ordered and the location of your order. Delivery will be as per available dates. Delivery date may vary during sales period time. - What happens if I miss a delivery?
If you are unavailable to collect your delivery, our delivery agent will call you and request you to reschedule. Alternatively, you can call our customer support team on 8003131 to schedule a delivery date and time that’s convenient for you. - How can I track my order?
You can easily check the status of your order and track it using your order number by sending us an email us care@casamilanoitaly.com or whatsapp us +97143465151 or call us 97143465151. - What if I receive a damaged product?
Our manufacturing team has highly specialized quality control measures that ensure the product is up to our standards when you receive the product.
However, we encourage you to check the product for damages as soon as we make the delivery. Please check for all the following items when the product is delivered to you:
- Check all external surfaces of the product
- For all products that have to be assembled, please ensure that the delivery team assembles the product so you are sure that all nuts and bolts are present and they fit well
- For all products that require installation, kindly decide prior to the delivery team's visit on the exact location in your house where you would want to place your product
- For all seating products, kindly sit on the item to ensure that the structure is stable with your weight on it Once the product is delivered and our delivery team leaves your location, we will be able to honor only manufacturing defects and other fair usage breakages.
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